Your Privacy, Our Commitment

This Privacy Policy describes how graphreach ("Company", "we", "us", or "our") collects, uses, and discloses personal and non-personal information when you use our graphreach platform and services (collectively, "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.

In this Privacy notice “GRAPHREACH”, “we”, “our”, and “us” refers to GRAPHREACH (“GRAPHREACH”) a social media management tool that enables users to release posts on social platforms at a scheduled time, in addition to other design and analytics tools to help bolster users’ social media content.

This notice applies to any person(s) who contracts with us for the provision of products and services including potential customers to the extent GraphReach Processes your Personal Data; any person(s) who uses our website, mobile applications or any products or services (“users”);

When reading a privacy notice, it's crucial to understand the following key terms. We want to ensure that you understand some important terms outlined in our privacy notice regarding how we handle your data:

1. Consent: This is your clear and voluntary agreement allowing us to process your personal data. Whether you provide consent through a statement or an affirmative action, it's essential for us to proceed with data processing.
2. Data: When we mention data, we're referring to various forms of information, including characters, symbols, and binary, that can be processed by our systems.
3. Database: Our database is a structured collection of your data, organized in a way that allows efficient access, retrieval, and processing, ensuring that your information is handled securely.
4. Data Administrator: As an organization, we act as data administrators when processing your data, ensuring that it's managed appropriately and in compliance with relevant regulations.
5. Data Controller: We determine the purposes and methods of processing your personal data, ensuring that it's used responsibly and in line with your expectations.
6. Data Portability: This refers to your ability to easily and securely transfer your data from one system or device to another, using a standard format that ensures its integrity and security.
7. Data Subject: You, our valued customer, are the data subject—identifiable either directly or indirectly through specific factors related to your identity.
8. Personal Data: Your personal data includes any information relating to you as an identified or identifiable individual, such as your name, address, email, and other identifiers.
9. Processing:: Processing involves any operation performed on your personal data, from collection and storage to retrieval and deletion, ensuring that it's handled securely and responsibly at all times.
10. Personal Data Breach: In the unfortunate event of a breach, this refers to unauthorized access or loss of your personal data, prompting us to take immediate action to mitigate any potential impact.
11. Record: Records include publicly available information, including credible news reports, that may be relevant to our data processing activities.
12. Sensitive Personal Data: This refers to particularly sensitive information about you, such as religious beliefs or health status, which we handle with the utmost care and in strict compliance with relevant regulations.
13. Third Party: Any entity not directly involved in our data processing activities is considered a third party, ensuring that your data is protected from unauthorized access or use.
14. User: As a user of our products or services, you're an integral part of our community, and we're committed to ensuring that your data is handled responsibly and in line with your expectations.
15. General Data Protection Regulation: The specific legislative act governing data protection in the European Union.

To offer our services effectively, we may need to gather, utilize, store, and otherwise process your Personal Data. The Personal Data we collect and process may vary based on the GRAPHREACH products and services you use or supply to us, your usage or delivery methods, and your interactions with us.

We will solely collect your Personal Data that is necessary, accurate, and restricted to the specific purposes outlined in this privacy notice.
The Personal Data collected and processed by us may include but is not limited to:

1. Contact Information: which may include your name, email address, phone number, full user name, password, city, and time zone.
2. ⁠Financial Information: bank account and credit or debit card information and billing address.
3. Social media platform information: username, account ids, social handle, time zones, and email address.
4. ⁠Web browsing and usage data: such as website interactions, search history, IP address, browser type, operating system, ISP, URLs of sites from which you arrive or leave the website and mobile applications and sites that have our platform technology embedded; time you spend on our website or mobile applications; links or advertisements you see; purchases made through our website; first party cookies and other web tracking technologies. We may also collect information identifying or related to equipment accessing our networks including the software, configuration, equipment type and other unique identifiers (such as your username and password). Third party cookies will also be collected from our selected marketing technology partner(s), third party websites and applications.
5. ⁠Communication data such as correspondence with legal experts or support.
6. ⁠Social media information: we collect your information related to your interaction with our social media accounts, content and marketing campaigns (including your details when you enter into a competition or interact with an advertisements; your comments, your reactions (i.e. ‘likes’)), Personal Data available from your public profile and information you have allowed social media platforms to share with us in terms of your privacy preferences on that platform; and your social media handles.
7. Network performance: we collect information which inform our network performance such as your use of our products, services or equipment;
8. ⁠Views, opinions and interests: we collect information regarding your views, opinions and preferences (for example when you participate in a survey or when you provide feedback regarding our products or services or online based behavior) as well as your interests. In the case of suppliers and resellers, we will obtain the views and opinions of others regarding your performance (e.g. references).

If you connect your third party social media account to your GraphReach account, we may collect certain information stored in your social media account such as:

1. Facebook
   GraphReach may allow you to connect a Facebook page or profile to your GraphReach account, in which case we will access certain information from Facebook regarding your account. In particular, we may collect profile image, display name, username / page ID or profile ID, access tokens, sent posts. This includes the content of your post and engagement data (such as click rates, likes, re-shares, impressions, as well as general engagement counts), to the extent permitted by applicable law. This data will only be used by GraphReach to provide you with the Service you expect and will not be shared with any third parties.
2. Twitter
   GraphReach may allow you to connect a Twitter profile to your GraphReach account, in which case we will access certain information from Twitter regarding your account. In particular, we may collect profile image, display name, username / profile ID, access tokens, and sent posts. This includes the content of your post and engagement data (such as click rates, likes, retweets, re-shares, impressions, as well as general engagement counts), to the extent permitted by applicable law. This data will only be used by GraphReach to provide you with the Service you expect and will not be shared with any third parties.
3. Instagram
   GraphReach may allow you to connect an Instagram profile to your GraphReach account, in which case we will access certain information from Instagram regarding your account. In particular, we may collect profile image, display name, username / profile ID, access tokens, and sent posts. This includes the content of your post and engagement data (such as click rates, likes, re-shares, impressions, as well as general engagement counts), to the extent permitted by applicable law. This data will only be used by GraphReach to provide you with the Service you expect and will not be shared with any third parties.
4. LinkedIn
   GraphReach may allow you to connect a LinkedIn profile to your GraphReach account, in which case we will access certain information from LinkedIn regarding your account. In particular, we may collect profile image, display name, username / profile ID, access tokens, and sent posts. This includes the content of your post and engagement data (such as click rates, likes, re-shares, impressions, as well as general engagement counts), to the extent permitted by applicable law. This data will only be used by GraphReach to provide you with the Service you expect and will not be shared with any third parties. Additionally, if you connect Twitter,Facebook, or Instagram when utilizing GraphReachAnalyze we may collect: profile image, display name, username / handle, access tokens, social channels insights data and social accounts demographic data, sent tweets, social account’s followers count, social account’s insights data and social account’s audience data.
5. TikTok
   GraphReach may allow you to connect a TikTok profile to your GraphReach account, in which case we will access certain information from TikTok regarding your account. In particular, we may collect profile image, display name, username / profile ID, access tokens, and sent posts. This includes the content of your post and engagement data (such as click rates, likes, re-shares, impressions, as well as general engagement counts), to the extent permitted by applicable law. This data will only be used by GraphReach to provide you with the Service you expect and will not be shared with any third parties.
6. YouTube
   GraphReach may allow you to connect a YouTube channel to your GraphReach account, in which case we will access certain information from Google and YouTube regarding your account. In particular, we may collect profile image, display name, profile ID, access tokens, existing videos. This includes the details of your video and engagement data (such as click rates, likes, re-shares, impressions, as well as general engagement counts), to the extent permitted by applicable law. This data will only be used by GraphReach to provide you with the Service you expect and will not be shared with any third parties. More information on Google’s Privacy Policy can be found here. GraphReach uses YouTube API Services and by using the YouTube integration via GraphReach, you agree to be bound by the YouTube Terms of Service. You may revoke access to GraphReach ingesting your YouTube data via your Google security settings page.
7. Threads
   GraphReach may allow you to connect a Threads profile to your GraphReach account, in which case we will access certain information from Meta regarding your account. In particular, we may collect profile image, display name, username / profile ID, access tokens, and sent posts. This includes the content of your post and engagement data (such as click rates, likes, re-shares, impressions, as well as general engagement counts), to the extent permitted by applicable law. This data will only be used by GraphReach to provide you with the Service you expect and will not be shared with any third parties.
8. Any additional information voluntarily provided by users to access specific services or features.

When you access the Services, we collect certain data by automated means, including:

1. System Data: Technical data about your computer or mobile device, such as your IP address, device type, operating system type and version, unique device identifiers, browser, browser language, domain and other systems data, and platform types (“System Data”).
2. Usage Data: Usage statistics about your interactions with the Services, including features accessed, time spent on pages or the Service, pages visited, features used, your search queries, click data, date and time, and other data regarding your use of the Services (“Usage Data”).

1. Tailoring Services to Your Needs: We process your personal data to tailor our services to your specific needs and preferences. By understanding more about you, we can customize our platform to provide you with a personalized experience, whether it's connecting you with the right legal experts or delivering relevant legal information.
2. Continuous Improvement: Your data helps us continually improve our services. Through analysis of usage patterns and feedback, we identify areas where we can enhance our platform to better serve you, ensuring that we're always striving to provide you with the best possible experience.
3. Security and Integrity: We take the security and integrity of your data seriously. Processing your data allows us to implement measures to protect against unauthorized access and fraud, ensuring that your information and our platform remain secure.
4. Compliance and Transparency: We handle your data in compliance with all applicable laws and regulations and are committed to transparency in our data processing practices. We want you to feel comfortable and informed about how we use your data, and we're here to address any questions or concerns you may have.
5. Customer Support and Assistance: Your personal data enables us to provide you with effective customer support and assistance when needed. By understanding your profile and history with our platform, we can offer tailored assistance, address your inquiries promptly, and resolve any issues you may encounter, ensuring that you receive the support you deserve.
6. Enhancing User Experience: Processing your personal data allows us to enhance your overall experience on our platform. By analyzing your interactions and preferences, we can make improvements to our user interface, content presentation, and feature offerings, ensuring that your experience with GraphReach is intuitive, efficient, and enjoyable.
7. Research and Development: Your data may be used for research and development purposes, such as analyzing market trends, testing new features and services, and conducting studies to improve our understanding of legal needs and behaviors. This helps us innovate and stay ahead of emerging trends, ensuring that our platform remains relevant and valuable to you.
8. Artificial Intelligence Integration: As GraphReach integrates AI technology into its platform, customer data is essential for training machine learning algorithms, improving AI-driven recommendations and decision-making processes, and delivering personalized legal assistance.

We are allowed to process your personal data, so long as we have a legal basis to do so (I.e there is a justification to process your personal Data in terms of laws applicable to GraphReach and /or our policies permit such Processing). When we process your Personal Data, we will rely on one of the following legal bases, as appropriate, having regard to the purpose of Processing:

1. Performance of a contract: this is when the Processing of your Personal Data is necessary to conclude a contract or perform our obligations under a contract entered into with you
2. Legal obligation: this is when we are required to Process your Personal Data to comply with a legal obligation
3. Vital interests of the data subject or another natural person: the Processing is necessary to protect the vital interests of the relevant Data Subject or of another natural person
4. Public Interest: Processing is necessary for the performance of a task carried out in the public interest.
5. Your consent: in some cases, we will ask you for specific permission to Process some of your Personal Data. This consent may be withdrawn at any time.

In those instances when we Process your Sensitive Personal Data, we will rely on one of the following legal bases as appropriate having regard to the purpose of Processing:

1. You have given explicit consent to the Processing of your Sensitive Personal Data for one or more specified purposes. You may withdraw such consent at any time;
2. Processing is necessary to protect your vital interests or of another natural person and you are physically or legally incapable of giving consent;
3. Processing relates to Sensitive Personal Data which was intentionally made public by you;
4. Processing is necessary for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity;
5. Processing is necessary for scientific or historical research purposes or statistical purposes provided such Processing is proportionate to the aim pursued, GraphReach respects the essence of the right to data protection and GraphReach provides for suitable and specific measures to safeguard your fundamental rights and the interests.
6. Processing of Personal Data related to criminal behavior is obtained and used in accordance with Local Regulatory Requirements.

It is not mandatory for you to provide any Personal Data to us. However, not providing certain Personal Data, especially when requested by us, may affect our capability to, including but not limited to:

1. provide our products or services to you;
2. ⁠to support you with and manage our products and services;
3. ⁠provide you full functionality to our app and all our web pages;
4. ⁠on-board you as a user or service provider;

At GraphReach, we understand the importance of transparency regarding the retention of your personal data. Here's how we handle data retention:

We retain your personal data for as long as necessary to fulfill the purposes outlined in our privacy policy, including recordkeeping, completion of transactions initiated by you, and compliance with legal and regulatory requirements.

It's important to note that even if you request a change or deletion of your data, certain information may need to be retained for recordkeeping purposes or to complete ongoing transactions. Additionally, residual data may remain in our databases and other records even after deletion, though this data will not be actively used or accessible.

In some cases, we may be unable to allow you to review certain data due to legal, security, or other reasons. However, rest assured that we take every precaution to safeguard your information and adhere to applicable laws and regulations regarding data retention and privacy.

If you have any specific concerns about data retention or would like more information about our practices, please don't hesitate to contact us. We're here to address any questions or concerns you may have and ensure that your data is handled with care and transparency.

We use physical, technical, and organizational measures designed to protect your information against unauthorized access, theft, and loss. We restrict access to your personal information to those employees who need to know that information to service your account or perform their job functions. All Relying Parties and agents are contractually bound to maintain the confidentiality of Personal Information and may not use the information for any unauthorized purpose.

GraphReach is committed to:

1. Restricting and monitoring access to sensitive data;
2. Developing transparent data collection procedures;
3. Training employees in online privacy and security measures;
4. Building secure networks to protect online data from cyber attacks;
5. Establishing data protection practices (document shredding, secure locks, data encryption, frequent backups, access authorization, etc.).

Only employees who need the information to perform a required process are granted access to personally identifiable information to the extent that is necessary. The computers and hardware in which GraphReach stores personally identifiable information are kept in a secure environment. We follow best practice industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. When you enter sensitive information, you are advised to always use encrypted, secure socket layer technology (SSL).

While breaches of Personal Data may not be completely eliminated, GraphReach is committed to preventing or reducing the occurrence or impact of data breaches.
In light of this, GraphReach has put technical and non-technical measures in place to ensure the integrity of Personal Data, and it has developed an incident response procedure to promptly address any concerns or breaches of the Personal Data it holds.

If you have any questions, concerns or disputes regarding our privacy notice, please do not hesitate to contact our privacy team or send us an email at [email protected].